Privacy Policy
Effective October 16, 2026
Cairn is a small business in Ellington, Connecticut, run by Ollie Galeota. This policy explains what information we collect through cairnct.com, our demo phone line, our booking page, email, and the AI receptionists we set up for clients, and what we do with it. "We" and "us" mean Cairn.
1. Information we collect
- Calls to our demo line, (860) 812-7820. Your phone number, a recording of the call, a written transcript, and anything you say on the call, such as your name, business, address, or the work you describe.
- Booking a call. What you enter on our booking page: name, email, phone number, business name, and any notes.
- Email. Your email address and your message.
- Visiting this website. The site has no forms, accounts, or ad trackers. When your browser loads a page, our hosting provider and font provider receive standard technical data such as your IP address and browser type.
2. Call recording and transcripts
Calls to our demo line, and to AI receptionists we run for clients, are recorded and transcribed. The assistant says so at the start of every call, before it asks for any details. Connecticut law requires that everyone on a recorded call be told, and this warning is how we tell you. If you stay on the call after the warning, you agree to the recording. If you don't want to be recorded, hang up and email ollie@cairnct.com instead.
We use recordings and transcripts to pass your request to the business you called, to follow up with you, and to check that the assistant is working correctly. We do not sell them or use them for advertising.
3. Calls to our clients' businesses
When we set up an AI receptionist for a client, calls to that business are handled on the client's behalf. The client decides how its callers' information is used and kept. Every receptionist we build tells callers at the start that the call is recorded. If you have a question about a call you made to one of those businesses, contact that business, and we will help them answer it.
4. How we use information
- To answer and follow up on your call, booking, or email.
- To set up and support the services our clients pay for.
- To fix problems and improve how the assistant handles calls.
We do not sell or rent personal information. We do not send marketing text messages.
5. Who we share it with
Only the service providers that run the tools we use, each under its own privacy terms:
- Phone and AI voice: Client One, Retell AI, and Twilio.
- Booking: Cal.com and Google Calendar.
- Email: Zoho Mail.
- Website: Netlify (hosting) and Google Fonts.
We may also share information when the law requires it.
6. How long we keep it
We keep call recordings, transcripts, and booking details while they are useful for following up with you or supporting a client, then delete them. For client receptionists, we delete that client's call data when the client asks or when the service ends. You can ask us to delete your information at any time.
7. Your choices
Email ollie@cairnct.com to ask what information we have about you, to correct it, or to delete it. We will reply within 30 days.
8. Keeping it safe
We use established providers with access controls and keep access limited to the people who need it. No system is perfectly secure, so we cannot promise that information will never be exposed.
9. Children
Our services are for businesses and are not directed at children under 13. We do not knowingly collect information from children under 13.
10. Changes
If we change this policy, we will post the new version here and update the date at the top.
Contact
Cairn, Ellington, CT
ollie@cairnct.com